Effective Date: February 7, 2024
This privacy policy describes how International Healthcare Media, LLC (IHM), (collectively referred to herein as “IHM” “we,” “us,” or “our”) collects, uses, discloses, and stores the information of those who provide us with their contact information while using our websites, products, virtual events, or services (“Services”). This policy describes the ways that information about our publication subscribers, online and digital media product users, and virtual event registrants (“you” or “Users”) is collected, how that information might be shared, and how Users can request changes to the way their personal information is used or shared.
Information We Collect
Personal Information
“Personal Information” is information that alone or in combination with other information can be used to identify you, such as your full name, email address, postal address, telephone number, National Provider Identifier (NPI) number and fax number, demographics pertaining to your trade or profession, association membership information and payment information. We collect, retain and process Personal Information about Users in order to provide our Services and for the other purposes described in this Privacy Policy. We collect Personal Information when you:
· Register for an account on one of our websites, media products or mobile applications;
· Register to attend one of our virtual events;
· Subscribe to our publications, magazines (either directly or through a third party (such as a subscription agency);
· Subscribe to our email newsletters or promotions;
· Participate in surveys;
· Apply for job positions on our websites; and
· Otherwise communicate with us or interact with our websites.
In some cases, you will provide information to us to fully utilize our Services. In other cases, information about you or your activities on our Services may be automatically collected, as further described below.
We also may receive information about you from other sources and add it to the information you have provided to us. For example, we may collect association membership data directly from the organization to which you belong.
The Services may provide discussion forums, discussions or other ways to publicly interact with other Users. IHM encourages Users not to post sensitive personal information in such forums, discussions or other areas. Such information will be accessible to other Users and individuals. IHM and its subsidiaries are not responsible for the information you volunteer about yourself in discussions on our forums or other publicly accessible interactions, or the information that you choose to provide to sponsors or exhibitors during in-person events (i.e., allowing vendors to scan your registration badge in the trade show exhibit hall) or by opting-in to receive company information during a sponsored webinar.
Hotjar Disclosure
We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices. This includes a device’s IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf. For further details, please see the ‘about Hotjar’ section of Hotjar’s Support Site
DMD Healthcare Communications Network Participation Disclosure
This website is a member of the DMD Healthcare Communications Network (the “HCN”). HCN is owned and managed by DMD Marketing Corp (“DMD”) and is designed to enable DMD and HCN members to provide medically relevant business communications to authenticated health care professionals.
Your registration at this website includes registration with HCN. As a result, your contact and other professionally relevant information will be disclosed to DMD and each HCN member to provide you medically relevant content as described the HCN privacy policy available at https://HCN.health/privacy-policy/. The HCN privacy policy provides details on how to manage your information, including opting out of participation in the HCN.
To the extent that this site’s privacy policy conflicts with the HCN privacy policy, with respect to the use of this information by HCN, the conflict will be resolved in favor of the HCN policy.
How We Use Your Information
We may use your information for the following purposes:
to provide the Services to you and improve the Services;
to operate, improve, and personalize the products and services we offer, and to give each user a more consistent and personalized experience when interacting with us;
to provide you with information about products and services that we think may be of interest to you;
for customer service, security, to detect fraud or illegal activities, and for archival and backup purposes in connection with the provision of the Services;
to send you account notices, including subscription renewals or registration confirmation, and to provide you with information about products or services you have ordered or which may be of interest to you;
for research and analysis purposes;
to communicate with users; and
to enforce our Terms of Use or other applicable policies.
We may also use your Personal Information to ask for input about our services, events, or products or provide you with additional information about the sites.
We may also, consistent with applicable law, send you e-newsletters with targeted, relevant content. Each e-newsletter will provide you with an opportunity to unsubscribe from that particular e-newsletter. Unsubscribing from one newsletter will not affect delivery of other newsletters or services.
In some cases, consistent with applicable law, we may send you relevant offers from third party businesses or organizations. Many of our customers appreciate receiving these offers because they relate to their business or occupation. However, you will always be able to opt-out of receiving future third party offers.
All promotional and research email messages you receive from us will include an option to opt-out of future email communications from that particular IHM subsidiary or brand.
How We Share Information With Third Parties
We may provide your information to our clients as well as those acting as our agents in providing our products and services, including third-party companies we have employed to provide us with specialized services, including customer service, subscription fulfillment, research, statistical analysis, list cleansing, information verification, postal mailings, email and fax deployment, telemarketing, and other information services. In compliance with privacy laws, we also provide our opt-out lists to those third-party companies so that they can be suppressed from the communications those companies send on IHM companies behalf.
From time to time our advertisers, sponsors, or exhibitors may wish to receive information detailing User engagement with content, or contact our subscribers and customers who may have indicated an interest in the products, services or events for which the advertiser, sponsor, or exhibitor is associated. If you register for products or services offered by such sponsors or third parties, or for events sponsored in whole or in part by a third party, or otherwise opt-in to permit us to share your personally identifiable information, then you may receive communications, consistent with applicable law, directly from such third parties. If you provide information on a co-branded site or while using a co-branded service, you grant us permission to share the information you have provided with that service or site partner. Their use of your information is subject to their privacy policies and we urge you to read those policies and be aware of their privacy practices before registering.
Should you attend one of our sponsored events, we may provide the Personal Information you provide to us to vendors also attending the event. We will only provide this information to the vendor for a specific use and purpose, but do not warrant that the vendor will keep the same information confidential or private. In addition, we may share your contact information with sponsors who appear in a particular e-newsletter of ours if you click on their link in the e-newsletter, and they may, consistent with applicable law, contact you regarding their products and services.
We may transfer information, including your personal information, in connection with a merger, sale, acquisition or other change of ownership or control by or of us or any affiliated company (in each case whether in whole or in part).
Information Transfer
By using the Services, you will transfer data to the United States.
How We Keep Your Information Secure
We use reasonable precautions, including appropriate technical, administrative, and physical procedures, designed to protect Personal Information from loss, misuse, or alteration. When we contract with other companies to provide us with services, we will require them to also use reasonable safeguards to protect such Personal Information. However, we are not responsible for any breach of security or for the actions of these parties. Due to the design of the Internet and other factors outside our control, we cannot guarantee that communications between you and our servers will be free from unauthorized access by third parties.
Children’s Privacy
The sites are not intended for use by children, especially those under the age of 16. No one under the age of 16 should provide any personal information or participate in any forums, chats, or online discussions. Minors under the age of 18 are prohibited from making purchases, including subscriptions, on our sites. Please discourage your children from providing any personal information about themselves to anyone in any public discussion areas.
Do Not Track
The Service does not support Do Not Track at this time. Do Not Track is a privacy preference that you can set in your web browser to indicate that you do not want certain information about your webpage visits collected across websites when you have not interacted with that service on the page. For all the details, including how to turn on Do Not Track, visit www.donottrack.us.
Changes to Privacy Policy
We may occasionally update this Privacy Policy. When we do, we will also revise the “last updated” date below. For changes to this Privacy Policy that may be materially less restrictive on our use or disclosure of your personal information, we will attempt to notify you by email of the change. We encourage you to review this Privacy Policy from time to time to stay informed about how we are protecting the personal information we collect. If you continue to use our site or services after we have attempted to contact you about material changes to the Privacy Policy, we will assume that you agree to the changes
If you wish to update your print magazine subscription contact information, please go to the magazine’s website home page. To access, correct, or ask us to restrict our processing of the Personal Information we have collected about you, or if you wish to opt-out of receiving email, faxes, or phone calls from any IHM brand, please send an email to: [email protected] or contact us at:
IHM Data Privacy Officer
6 Leigh Street
Clinton, NJ 08833
We store your Personal Information until you request that we no longer do so or consistent with our internal document retention policies. To ask us to delete and no longer store your Personal Information, please contact us at the addresses provided above.
Special Notice to California Residents
Under California Law SB 27, California residents have the right to receive, once a year, information about third parties with whom we have shared information about you or your family for their marketing purposes during the previous calendar year, and a description of the categories of personal information shared. To make such a request, please send an email to [email protected] and please include the phrase “California Privacy Request” in the subject line, and provide us with your name, address and email address. We will respond to you within-thirty days of receiving such a request.
Additional Information for Persons in the European Economic Area (EEA), Switzerland and the United Kingdom (“Europe”)
IHM, located in the United States, is the controller of the personal data you submit through the Services. Individuals in Europe who contact us directly and send us information voluntarily are advised that the protection of their personal data may be different from data protection in the countries where their reside. They are also advised to consider before they voluntarily send personal data to us that there might not be an independent data protection authority and/or safeguards of the data processing principles and/or safeguards of data subject rights as set forth under the GDPR, U.K. and Swiss law in the United States, unless such rights are explicitly mentioned in this Privacy Policy.
If and to the extent that IHM receives personal data from data exporters in Europe, we will only transfer your personal data to the United States and share it, if required, with third parties through the use of appropriate legal safeguards such as standard contractual clauses adopted by the European Commission or other relevant bodies or process the personal data with your consent. If the processing of your personal data is based on your consent, you may contact us at [email protected], using this contact form or via mail to withdraw your consent. If you withdraw your consent, we will not be able to provide you with access to the Services.
We process personal data as necessary to pursue our legitimate interest of providing the Services to you (Art. 6 (1) (f) GDPR), marketing products and services to you and/or to fulfil our contractual obligations to you. To the extent provided by applicable law, you have the right to access your personal data (Art. 15 GDPR), correct inaccuracies in your personal data (Art. 16 GDPR), request the erasure of your personal data (Art. 17 GDPR), restrict the processing of your personal data (Art. 18 GDPR) and transfer your personal data (Art. 20 GDPR). For more information about how you can access, rectify, erase and transfer your personal data, please see the Section of this Privacy Policy entitled, “Your Rights Over Your Information” above. In addition, you have the right to lodge a complaint with a European data protection authority having jurisdiction under applicable law.